Shipping & Return Policy

Shipping Information

1. What are the shipping options?

We use "Pathao Courier Service" for all our deliveries.

2. How do I track my order?

You will receive a text message from Pathao with a tracking link. Alternatively, you can DM us for more information about your order status.

3. Shipping Fee

  • Inside Dhaka City: 80 BDT
  • Outside Dhaka City: 130 BDT

Shipping Timeline

We ship your order every day at 12 noon except on public holidays. After dispatch, approximately:

  • 2 to 3 working days for metro cities
  • 3 to 5 working days for rest of Bangladesh

Returns Policy

At ATORS, we want you to be completely satisfied with your purchase. We offer returns under specific conditions to ensure a smooth experience.

Return Conditions

In case of return, the products must be returned in their original condition with our packaging + tags/labels, as supplied to you. The delivery man will check the product in person at the time of return.

There is an option to return if:

  • The size is wrong
  • The product is damaged

⚠️ Important: Once delivered, the product cannot be exchanged or returned. Please inspect your order carefully upon delivery.

Contact Us

If you have any questions about our shipping or return policy, please don't hesitate to contact us. You can DM us on our social media platforms or reach out to our customer service team for assistance.